Order a member ID card

Do you need to order a replacement Journey Rx member ID card? You can request a replacement card online or by calling our customer service team.

Your replacement card will be mailed to the mailing address that Journey Rx has on file for you.

Common questions about member ID cards

Do I need to use my card when I go to the pharmacy?

Yes, you will need to have your member ID card.

Will I get a new member ID card every year that I’m a member?

No. You will receive a member ID card when you first enroll in a Journey Rx plan and you will use that card as long as you have coverage for that plan type. If you decide to change your plan type (for example, switch from Value to Standard), you will receive a new member ID card.

What should I do if I think my member ID card has been stolen or is being misused by someone else?

You should contact our customer service team. You may also want to report this to Medicare. It’s important to report these suspicions as soon as possible because a stolen or misused member ID could be a sign of Medicare fraud or abuse.