Change Journey Rx plans for 2019

Call Center Agents

Call center agents must obtain enrollment consent and permission to record the enrollment.

  • Can you please confirm that the purpose of your telephone call today is to enroll in Journey Rx, a Medicare prescription drug plan?
  • The enrollment process will take about 10 to 15 minutes.
    • You’ll need to have your Medicare card available so that we can verify some information.
      At any time during this call, you may stop the enrollment process without obligation.
      All information that you provide to us is private and strictly confidential.
      Per Medicare guidelines this enrollment will be recorded.
  • Do you give your permission to record this enrollment?
  • Please be aware we can only enroll one person at a time.
  • Do you have any questions before we go on?


Information for [state_name]

You can enroll or change plans for the following year during the annual enrollment period: October 15 to December 7.

Enrollment checklist

Other options

Note: Do not disenroll from any other drug plan you may have until you receive approval from Journey Rx.