Contact Journey Rx

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Prospective members contact a Medicare Solutions specialist

If you have questions or want to request an enrollment kit, you can contact us by phone or mail.

Phone

1-888-575-7530 (TTY: 711)
8 a.m. to 8 p.m., daily, local time

Mail

Journey Rx
4301 Cambridge Road
Fort Worth, TX 76155

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Members contact customer service

If you have questions about your coverage or need assistance with your plan, contact our customer service team.

Phone

1-877-690-8196 (TTY 711)
8 a.m. to 8 p.m., daily, local time

Fax

1-855-382-6672

Mail

Journey Rx
P.O. Box 3566
Scranton, PA 18505

For Medicare transition policy & medication therapy management program, use the contact information above.

Disenrollment information

You may disenroll from Journey Rx only at certain times of the year, or under certain circumstances. You may disenroll by sending a written request to the address listed below, or by calling the phone number listed below. 

Send written request to disenroll to:

Journey Rx
P.O. Box 3566
Scranton, PA 18505

Call Medicare to disenroll:

1-800-633-4227 (TTY: 1-877-486-2048)
available 24 hours a day, seven days a week

Your rights and responsibilities upon disenrollment

When you leave or end your membership in Journey Rx, it’s called a disenrollment. A voluntary disenrollment is when you decide to leave the plan. You can do this only at certain times of the year, such as if you want to change to another plan during the annual enrollment period.

An involuntary disenrollment is when the plan must end your membership. Examples of this are if you leave the plan’s service area for longer than 12 months or permanently move out of the service area, or do not pay the plan’s premiums.

If you are disenrolled for any reason, the plan will notify you of the date your membership will end and the reason for it ending. If you have questions about disenrollment, please call customer service.

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