Contact Journey Rx

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Prospective members contact a Medicare Solutions specialist

If you have a question or would like to request a Journey Rx enrollment kit, you may contact us by phone or postal mail.

Phone:
1-888-575-7530
TTY hearing impaired users call 711
8 a.m. to 8 p.m., daily, local time

Mailing address:
Journey Rx
4201 Cambridge Road
Fort Worth, TX 76155

Disenrollment

You may disenroll from Journey Rx only at certain times of the year, or under certain special circumstances, by sending a written request or by calling. The contact information is listed below. Also see rights and responsibilities upon disenrollment.

Phone:
1-800-MEDICARE (1-800-633-4227)
TTY users call 1-877-486-2048
available 24 hours a day, seven days a week

Mailing Address:
Journey Rx
P.O. Box 3566
Scranton, PA 18505

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Members contact Customer Service

Phone:
1-877-690-8196
TTY hearing impaired users call 711
8 a.m. to 8 p.m., daily, local time

Fax:
1-855-382-6672

Mailing address:
Journey Rx
P.O. Box 3566
Scranton, PA 18505

For Medicare transition policy & medication therapy management program use the contact information above.