Agent information

Information and resources for agents

Agent portal access

Agents, refer to the agent handbook for the following information:

  • Member ID card sample
  • Member communication timeline
  • How to help clients use online tools
  • Tips to help members use their prescription drug plan
  • How to report fraud, waste or abuse

Important documents for agents

Contact your managing or general agent for questions related to:

  • Commissions
  • Contracting
  • Technical issues
  • Status of member application
  • Product
  • Sales kits

Member resources

  • If you need to help a current member with a question or concern, contact Journey Rx customer service:
    1-877-690-8196 (TTY: 711), 8 a.m. to 8 p.m., daily, local time

Medicare resources

Content Section