Agent information

Information and resources for agents

Agent Portal Access

Agents, refer to the Agent handbook for the following information:

  • Member ID card sample
  • Member communication timeline
  • How to help clients use online tools
  • Tips to help members use their prescription drug plan
  • How to report fraud, waste or abuse

Important documents for agents

Contact your managing or general agent for questions related to:

  • commissions
  • contracting
  • technical issues
  • status of member application
  • product
  • sales kits

Member resources

  • If you need to help a current member with a question or concern, contact Journey Rx Customer Service:
    1-877-690-8196, 8 a.m. to 8 p.m., daily, local time (TTY hearing impaired users call 711)

Medicare resources