Journey Rx for Members

MII Life Insurance, Inc. is the underwriter for Journey Rx, a prescription drug plan with a Medicare contract. Enrollment in Journey Rx depends on contract renewal. Journey Rx is a trademark of MII Life Insurance, Inc.

Medicare beneficiaries may enroll in Journey Rx through the Centers for Medicare & Medicaid Services Online Enrollment Center, located at Medicare.gov. For more information contact:

  • Journey Rx
  • Toll-free at 1-888-575-7530
  • 8 a.m. to 8 p.m., daily, local time
  • TTY users call 711

Find out if you qualify for Extra Help

You may be able to get Extra Help to pay for your prescription drug premiums and costs. To see if you qualify for getting Extra Help call:

If you have any questions, please call Customer Service at 1-877-690-8196 (TTY hearing impaired users call 1-888-575-7530, 8 a.m. to 8 p.m., daily, local time
TTY hearing impaired users call 711

You can also send a request in writing to:
Journey Rx
4301 Cambridge Road
Fort Worth, TX 76155

Other information

Members may enroll in Journey Rx only during specific times of the year. For more information about enrollment periods, please contact Journey Rx Customer Service.

Journey Rx’s contract with CMS is renewed annually, so enrollment in Journey Rx after 2019 cannot be guaranteed.

If you have special needs, this document is available in alternative formats. Please call Customer Service at the phone numbers listed below for more information.

Journey Rx

You are eligible to enroll in Journey Rx if you are entitled to Medicare benefits under Part A or enrolled in Medicare Part B and live in the plan service area. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. You may be enrolled in only one Part D plan at a time. If you are enrolled in a Medicare Advantage (MA) coordinated care (HMO or PPO) plan or an MA private fee-for-service (PFFS) plan that includes Medicare prescription drugs, you may not enroll in a prescription drug plan unless you disenroll from the HMO, PPO or MA PFFS plan. You may enroll in a prescription drug plan if you are a member of a PFFS plan that does not provide Medicare prescription drug coverage, or a MA Medicare Savings Account (MSA) plan, or an 1876 Cost Plan.

Rights and responsibilities upon disenrollment

When you leave or end your membership in Journey Rx it’s called a disenrollment. A voluntary disenrollment is when you decide to leave the plan. You can do this only at certain times of the year, such as if you want to change to another plan during the annual enrollment period. An involuntary disenrollment is when the plan must end your membership. Examples of this type of disenrollment are if you leave the plan’s service area for longer than 12 months or permanently move out of the service area, or do not pay the plan’s premiums.

If you are disenrolled for any reason, the plan will notify you of the date your membership will end and the reason for it ending. If you have questions about disenrollment, please call Customer Service at the number below.

Journey Rx Customer Service:

For members: 1-877-690-8196, daily, 8 a.m. to 8 p.m., daily, local time. TTY hearing impaired users call 711.

For prospective members: 1-888-575-7530, daily 8 a.m. to 8 p.m., daily, local time. TTY hearing impaired users call 711.